Terms of Service

Welcome to Party Complex. These Terms of Service ("Terms") govern your use of our website and party rental services. By making a reservation or using our services, you agree to be bound by these Terms.

1. Rental Agreement

1.1 Reservation and Payment

All reservations require a signed rental agreement and deposit. The deposit amount is typically 50% of the total rental cost. The remaining balance is due on the day of your event, prior to equipment setup. Reservations are not confirmed until the deposit is received and the rental agreement is signed.

1.2 Rental Period

Standard rentals are for a period of up to 8 hours on the scheduled event day. Extended rental periods may be arranged for an additional fee. Equipment must be available for pickup at the agreed-upon time.

1.3 Delivery and Setup

Party Complex will deliver, set up, and pick up all rented equipment at the agreed-upon times and location. The customer must ensure adequate access to the setup location, including clear pathways and available electrical power as specified.

2. Customer Responsibilities

2.1 Supervision

The customer is responsible for providing adult supervision (18 years or older) for all rented equipment at all times during use. At least one responsible adult must monitor each inflatable unit. The supervisor must enforce all safety rules provided by Party Complex.

2.2 Safe Use

The customer agrees to:

• Follow all safety instructions provided by Party Complex
• Enforce capacity limits and age restrictions
• Prohibit food, drinks, sharp objects, and shoes inside inflatables
• Prohibit rough play, flips, or climbing on walls
• Stop use immediately if equipment appears damaged or unsafe
• Not move, deflate, or modify equipment without authorization

2.3 Site Preparation

The customer must ensure the setup area is:

• Level and free of debris, rocks, and sharp objects
• Clear of overhead obstructions (power lines, tree branches)
• Free of pet waste and other hazards
• Accessible for delivery vehicles
• Equipped with adequate electrical power as specified

3. Liability and Insurance

3.1 Assumption of Risk

The customer acknowledges that the use of inflatable equipment and party rentals involves inherent risks, including but not limited to falls, collisions, and injuries. The customer voluntarily assumes all risks associated with the use of rented equipment.

3.2 Indemnification

The customer agrees to indemnify, defend, and hold harmless Party Complex, its owners, employees, and agents from any and all claims, damages, losses, and expenses (including attorney fees) arising from:

• Use of the rented equipment
• Failure to follow safety instructions
• Negligent supervision
• Damage to the equipment
• Any injury to persons or property

3.3 Insurance

Party Complex maintains general liability insurance coverage. Certificates of insurance are available upon request for venues that require proof of insurance.

4. Damage and Loss

4.1 Equipment Care

The customer is responsible for the care of all rented equipment during the rental period. Normal wear and tear is expected. The customer is responsible for any damage beyond normal wear and tear, including but not limited to:

• Tears, punctures, or cuts in material
• Stains that cannot be removed
• Damage to blowers or electrical components
• Lost or stolen equipment

4.2 Damage Charges

If equipment is damaged or lost, the customer agrees to pay the cost of repair or replacement. Damage charges will be assessed at Party Complex's discretion and charged to the credit card on file.

5. Weather and Cancellations

Party Complex reserves the right to cancel or postpone delivery due to inclement weather, including rain, high winds (over 15-20 mph), lightning, or other unsafe conditions. Please refer to our Cancellation Policy for detailed information on cancellations, refunds, and rescheduling.

6. Prohibited Uses

The following uses are strictly prohibited:

• Use of equipment in violation of any law or regulation
• Use while under the influence of alcohol or drugs
• Use by participants exceeding weight or capacity limits
• Attachment of signs, banners, or decorations without approval
• Subletting or transferring the rental to another party
• Use of water with dry-only inflatables

7. Intellectual Property

All content on the Party Complex website, including text, images, logos, and graphics, is the property of Party Complex and protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Party Complex's liability for any claim arising from the rental or use of equipment shall not exceed the total rental fee paid by the customer. Party Complex shall not be liable for any indirect, incidental, special, or consequential damages.

9. Dispute Resolution

Any disputes arising from these Terms or the rental of equipment shall be resolved through binding arbitration in Miami-Dade County, Florida, in accordance with the rules of the American Arbitration Association. The prevailing party shall be entitled to recover reasonable attorney fees.

10. Modifications

Party Complex reserves the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

12. Contact Information

If you have questions about these Terms, please contact us:

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms, together with the signed rental agreement and any additional terms agreed upon in writing, constitute the entire agreement between you and Party Complex regarding the rental of party equipment.