Question 1

How far in advance should I book?

Accepted Answer

We recommend booking at least 2-3 weeks in advance for standard events. For peak seasons (graduation season, summer, holidays), book 4-6 weeks ahead. Popular items and weekend dates fill up quickly, so earlier is always better to ensure availability.

Question 2

How do I make a reservation?

Accepted Answer

You can request a quote through our website by adding items to your cart and submitting your event details. Alternatively, call us at (786) 300-1261 to speak with a booking specialist. Once we confirm availability, we'll send you a rental agreement and collect a deposit to secure your date.

Question 3

What is required to complete a booking?

Accepted Answer

To complete your booking, we require a signed rental agreement, a valid credit card for the deposit (typically 50% of the rental total), and your event details including date, time, and delivery address. The remaining balance is due on the day of your event.

Question 4

Can I modify my reservation after booking?

Accepted Answer

Yes! You can modify your reservation up to 7 days before your event at no charge. Changes made within 7 days may be subject to availability and potential price adjustments. Contact us as soon as possible if you need to make changes.

Question 5

Do you offer package deals?

Accepted Answer

Yes, we offer package discounts when you rent multiple items. We also have special pricing for schools, churches, and non-profit organizations. Contact us for a custom quote tailored to your event needs.

Question 6

Is delivery included in the rental price?

Accepted Answer

Yes! Free delivery, setup, and pickup are included for all rentals within our standard service area (Miami-Dade, Broward, and parts of Palm Beach counties). Deliveries outside our standard area may incur an additional fee.

Question 7

What time will you deliver and pick up?

Accepted Answer

We typically deliver 1-2 hours before your event start time and pick up within 2 hours after your event ends. Exact times are confirmed during the booking process. We're flexible and work with your schedule.

Question 8

What do I need to prepare for delivery?

Accepted Answer

Please ensure the setup area is clear of debris, pet waste, and obstacles. We need access to a standard electrical outlet within 100 feet of the setup location. For grass setups, ensure sprinklers are off. Our team will handle all setup and anchoring.

Question 9

Can you set up on concrete or asphalt?

Accepted Answer

Yes! We use heavy-duty sandbags to secure inflatables on hard surfaces like concrete, asphalt, or pavers. This is common for driveways, parking lots, and indoor venues.

Question 10

Do you deliver to parks and venues?

Accepted Answer

Absolutely! We regularly deliver to parks, community centers, schools, churches, and event venues throughout South Florida. Some locations require permits—we can guide you through the process.

Question 11

Are your inflatables safe?

Accepted Answer

Yes! Safety is our top priority. All equipment is commercial-grade, regularly inspected, and meets or exceeds industry safety standards. We're fully insured with $1 million liability coverage and provide thorough safety briefings.

Question 12

Do you provide attendants or supervisors?

Accepted Answer

Our standard rentals include setup, safety briefing, and pickup, but not on-site attendants. You are responsible for providing adult supervision during your event. We can arrange for trained attendants at an additional cost upon request.

Question 13

What are the supervision requirements?

Accepted Answer

At least one responsible adult (18+) must supervise each inflatable at all times during use. For larger events with multiple units, we recommend one adult per inflatable. Supervisors should enforce safety rules and capacity limits.

Question 14

Are there age or weight restrictions?

Accepted Answer

Yes, each inflatable has specific capacity and weight limits for safety. We provide these guidelines with every rental. Generally, participants should be grouped by similar size/age, and adults should not use units designed for children only.

Question 15

How do you clean and sanitize equipment?

Accepted Answer

Every piece of equipment is thoroughly cleaned and sanitized between rentals using commercial-grade, child-safe cleaning solutions. We inspect for damage and ensure everything is in perfect condition before each delivery.

Question 16

What happens if it rains on my event day?

Accepted Answer

We monitor weather conditions closely. If rain is expected, we'll contact you to discuss options. You can reschedule to another available date at no additional charge. For light rain, many inflatables can still operate safely—we'll advise based on conditions.

Question 17

What is your cancellation policy?

Accepted Answer

Cancellations made 7+ days before your event receive a full refund or credit. Cancellations within 7 days may forfeit the deposit unless due to weather. Weather-related cancellations are always fully refundable or can be rescheduled. See our full Cancellation Policy for details.

Question 18

Can I reschedule my event?

Accepted Answer

Yes! You can reschedule to any available date at no charge if done at least 7 days in advance. Rescheduling within 7 days is subject to availability and may incur a small fee. Weather-related rescheduling is always free.

Question 19

What wind conditions are unsafe for inflatables?

Accepted Answer

Inflatables should not be operated in winds exceeding 15-20 mph. We monitor wind conditions and will advise you if it's unsafe to operate. Safety always comes first—we'll work with you to reschedule if needed.

Question 20

What electrical power do I need?

Accepted Answer

Most inflatables require one standard 110v household outlet (the same as a regular wall outlet) within 100 feet of the setup location. Each blower uses approximately 10-15 amps. Dedicated circuits are recommended to avoid tripping breakers.

Question 21

What if I don't have power access at my location?

Accepted Answer

We offer generator rentals for locations without convenient power access, such as parks or remote venues. Let us know during booking and we'll include a generator in your quote.

Question 22

How much space do inflatables require?

Accepted Answer

Space requirements vary by unit. A standard bounce house needs approximately 15x15 feet plus 3 feet clearance on all sides. Larger units like obstacle courses may need 40+ feet. We'll confirm space requirements during your consultation.

Question 23

Can inflatables be set up indoors?

Accepted Answer

Yes, many of our dry inflatables can be set up indoors in gyms, community centers, or large event spaces. We need adequate ceiling height (typically 15+ feet) and proper ventilation. Water attractions are outdoor only.

Question 24

What is included in a foam party rental?

Accepted Answer

Our foam party packages include commercial-grade foam machines, eco-friendly hypoallergenic foam solution, containment pools/areas, setup and operation, and cleanup. LED lighting and music options are available as add-ons.

Question 25

Is the foam safe for kids and skin?

Accepted Answer

Yes! We use only hypoallergenic, non-toxic, biodegradable foam solution that's safe for children, adults, and pets. It won't stain clothing or irritate skin. We recommend old clothes and having towels ready.

Question 26

What is Gelly Ball?

Accepted Answer

Gelly Ball is a safe, colorful alternative to paintball using water-based gel balls that burst on impact without pain, staining, or mess. It's perfect for birthday parties, team building, and group events for ages 8 and up.

Question 27

What's included in Gelly Ball rental?

Accepted Answer

Gelly Ball packages include all blasters, gel ammunition, safety masks, inflatable bunkers, boundary markers, and a trained referee/operator. We bring everything needed for an action-packed event.

Question 28

How much do rentals cost?

Accepted Answer

Rental prices vary based on the item, rental duration, and delivery location. Standard bounce houses start around $150-200 for a full-day rental. Water slides, combo units, and specialty experiences like foam parties range higher. Contact us for a detailed quote.

Question 29

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, cash, and Zelle. Business clients may request invoice billing with approved credit.

Question 30

When is payment due?

Accepted Answer

A 50% deposit is required to secure your reservation. The remaining balance is due on the day of your event, before setup is complete. We accept the same payment methods for both deposit and final payment.

Question 31

Do you offer discounts?

Accepted Answer

Yes! We offer discounts for schools, churches, non-profits, military families, and multi-unit rentals. Ask about our loyalty program for repeat customers. Bundle multiple items for the best value.

Frequently Asked Questions

Booking & Reservations

Delivery & Setup

Safety & Supervision

Weather & Cancellations

Power & Technical Requirements

Foam Parties & Gelly Ball

Pricing & Payment

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