--- title: "Frequently Asked Questions | Party Complex" description: "Find answers to common questions about Party Complex party rentals, booking, delivery, safety, pricing, and more. Get the information you need for your South Florida event." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "@id": "https://partycomplex.com/#organization", "name": "Party Complex Events & Entertainment", "url": "https://partycomplex.com", "logo": "https://partycomplex.com/images/logo.png", "description": "South Florida's premier party rental company offering inflatable rentals, foam parties, and GellyBall experiences for all events.", "telephone": "+1-786-300-1261", "email": "gellyballmiami@gmail.com", "address": { "@type": "PostalAddress", "addressLocality": "Miami", "addressRegion": "FL", "addressCountry": "US" }, "areaServed": { "@type": "GeoCircle", "geoMidpoint": { "@type": "GeoCoordinates", "latitude": 25.7617, "longitude": -80.1918 }, "geoRadius": "50 mi" }, "contactPoint": [ { "@type": "ContactPoint", "telephone": "+1-786-300-1261", "contactType": "customer service", "areaServed": "US", "availableLanguage": [ "English", "Spanish" ], "hoursAvailable": { "@type": "OpeningHoursSpecification", "dayOfWeek": [ "Monday", "Tuesday", "Wednesday", "Thursday", "Friday", "Saturday", "Sunday" ], "opens": "08:00", "closes": "20:00" } }, { "@type": "ContactPoint", "telephone": "+1-786-300-1261", "contactType": "reservations", "areaServed": "US", "availableLanguage": [ "English", "Spanish" ] } ], "sameAs": [ "https://www.instagram.com/partycomplex/", "https://www.instagram.com/gellyballmiami/", "https://www.instagram.com/foamfiestamiami/" ], "foundingDate": "2015", "priceRange": "$$" }, { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "How far in advance should I book?", "acceptedAnswer": { "@type": "Answer", "text": "We recommend booking at least 2-3 weeks in advance for standard events. For peak seasons (graduation season, summer, holidays), book 4-6 weeks ahead. Popular items and weekend dates fill up quickly, so earlier is always better to ensure availability." } }, { "@type": "Question", "name": "How do I make a reservation?", "acceptedAnswer": { "@type": "Answer", "text": "You can request a quote through our website by adding items to your cart and submitting your event details. Alternatively, call us at (786) 300-1261 to speak with a booking specialist. Once we confirm availability, we'll send you a rental agreement and collect a deposit to secure your date." } }, { "@type": "Question", "name": "What is required to complete a booking?", "acceptedAnswer": { "@type": "Answer", "text": "To complete your booking, we require a signed rental agreement, a valid credit card for the deposit (typically 50% of the rental total), and your event details including date, time, and delivery address. The remaining balance is due on the day of your event." } }, { "@type": "Question", "name": "Can I modify my reservation after booking?", "acceptedAnswer": { "@type": "Answer", "text": "Yes! You can modify your reservation up to 7 days before your event at no charge. Changes made within 7 days may be subject to availability and potential price adjustments. Contact us as soon as possible if you need to make changes." } }, { "@type": "Question", "name": "Do you offer package deals?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, we offer package discounts when you rent multiple items. We also have special pricing for schools, churches, and non-profit organizations. Contact us for a custom quote tailored to your event needs." } }, { "@type": "Question", "name": "Is delivery included in the rental price?", "acceptedAnswer": { "@type": "Answer", "text": "Yes! Free delivery, setup, and pickup are included for all rentals within our standard service area (Miami-Dade, Broward, and parts of Palm Beach counties). Deliveries outside our standard area may incur an additional fee." } }, { "@type": "Question", "name": "What time will you deliver and pick up?", "acceptedAnswer": { "@type": "Answer", "text": "We typically deliver 1-2 hours before your event start time and pick up within 2 hours after your event ends. Exact times are confirmed during the booking process. We're flexible and work with your schedule." } }, { "@type": "Question", "name": "What do I need to prepare for delivery?", "acceptedAnswer": { "@type": "Answer", "text": "Please ensure the setup area is clear of debris, pet waste, and obstacles. We need access to a standard electrical outlet within 100 feet of the setup location. For grass setups, ensure sprinklers are off. Our team will handle all setup and anchoring." } }, { "@type": "Question", "name": "Can you set up on concrete or asphalt?", "acceptedAnswer": { "@type": "Answer", "text": "Yes! We use heavy-duty sandbags to secure inflatables on hard surfaces like concrete, asphalt, or pavers. This is common for driveways, parking lots, and indoor venues." } }, { "@type": "Question", "name": "Do you deliver to parks and venues?", "acceptedAnswer": { "@type": "Answer", "text": "Absolutely! We regularly deliver to parks, community centers, schools, churches, and event venues throughout South Florida. Some locations require permits—we can guide you through the process." } }, { "@type": "Question", "name": "Are your inflatables safe?", "acceptedAnswer": { "@type": "Answer", "text": "Yes! Safety is our top priority. All equipment is commercial-grade, regularly inspected, and meets or exceeds industry safety standards. We're fully insured with $1 million liability coverage and provide thorough safety briefings." } }, { "@type": "Question", "name": "Do you provide attendants or supervisors?", "acceptedAnswer": { "@type": "Answer", "text": "Our standard rentals include setup, safety briefing, and pickup, but not on-site attendants. You are responsible for providing adult supervision during your event. We can arrange for trained attendants at an additional cost upon request." } }, { "@type": "Question", "name": "What are the supervision requirements?", "acceptedAnswer": { "@type": "Answer", "text": "At least one responsible adult (18+) must supervise each inflatable at all times during use. For larger events with multiple units, we recommend one adult per inflatable. Supervisors should enforce safety rules and capacity limits." } }, { "@type": "Question", "name": "Are there age or weight restrictions?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, each inflatable has specific capacity and weight limits for safety. We provide these guidelines with every rental. Generally, participants should be grouped by similar size/age, and adults should not use units designed for children only." } }, { "@type": "Question", "name": "How do you clean and sanitize equipment?", "acceptedAnswer": { "@type": "Answer", "text": "Every piece of equipment is thoroughly cleaned and sanitized between rentals using commercial-grade, child-safe cleaning solutions. We inspect for damage and ensure everything is in perfect condition before each delivery." } }, { "@type": "Question", "name": "What happens if it rains on my event day?", "acceptedAnswer": { "@type": "Answer", "text": "We monitor weather conditions closely. If rain is expected, we'll contact you to discuss options. You can reschedule to another available date at no additional charge. For light rain, many inflatables can still operate safely—we'll advise based on conditions." } }, { "@type": "Question", "name": "What is your cancellation policy?", "acceptedAnswer": { "@type": "Answer", "text": "Cancellations made 7+ days before your event receive a full refund or credit. Cancellations within 7 days may forfeit the deposit unless due to weather. Weather-related cancellations are always fully refundable or can be rescheduled. See our full Cancellation Policy for details." } }, { "@type": "Question", "name": "Can I reschedule my event?", "acceptedAnswer": { "@type": "Answer", "text": "Yes! You can reschedule to any available date at no charge if done at least 7 days in advance. Rescheduling within 7 days is subject to availability and may incur a small fee. Weather-related rescheduling is always free." } }, { "@type": "Question", "name": "What wind conditions are unsafe for inflatables?", "acceptedAnswer": { "@type": "Answer", "text": "Inflatables should not be operated in winds exceeding 15-20 mph. We monitor wind conditions and will advise you if it's unsafe to operate. Safety always comes first—we'll work with you to reschedule if needed." } }, { "@type": "Question", "name": "What electrical power do I need?", "acceptedAnswer": { "@type": "Answer", "text": "Most inflatables require one standard 110v household outlet (the same as a regular wall outlet) within 100 feet of the setup location. Each blower uses approximately 10-15 amps. Dedicated circuits are recommended to avoid tripping breakers." } }, { "@type": "Question", "name": "What if I don't have power access at my location?", "acceptedAnswer": { "@type": "Answer", "text": "We offer generator rentals for locations without convenient power access, such as parks or remote venues. Let us know during booking and we'll include a generator in your quote." } }, { "@type": "Question", "name": "How much space do inflatables require?", "acceptedAnswer": { "@type": "Answer", "text": "Space requirements vary by unit. A standard bounce house needs approximately 15x15 feet plus 3 feet clearance on all sides. Larger units like obstacle courses may need 40+ feet. We'll confirm space requirements during your consultation." } }, { "@type": "Question", "name": "Can inflatables be set up indoors?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, many of our dry inflatables can be set up indoors in gyms, community centers, or large event spaces. We need adequate ceiling height (typically 15+ feet) and proper ventilation. Water attractions are outdoor only." } }, { "@type": "Question", "name": "What is included in a foam party rental?", "acceptedAnswer": { "@type": "Answer", "text": "Our foam party packages include commercial-grade foam machines, eco-friendly hypoallergenic foam solution, containment pools/areas, setup and operation, and cleanup. LED lighting and music options are available as add-ons." } }, { "@type": "Question", "name": "Is the foam safe for kids and skin?", "acceptedAnswer": { "@type": "Answer", "text": "Yes! We use only hypoallergenic, non-toxic, biodegradable foam solution that's safe for children, adults, and pets. It won't stain clothing or irritate skin. We recommend old clothes and having towels ready." } }, { "@type": "Question", "name": "What is Gelly Ball?", "acceptedAnswer": { "@type": "Answer", "text": "Gelly Ball is a safe, colorful alternative to paintball using water-based gel balls that burst on impact without pain, staining, or mess. It's perfect for birthday parties, team building, and group events for ages 8 and up." } }, { "@type": "Question", "name": "What's included in Gelly Ball rental?", "acceptedAnswer": { "@type": "Answer", "text": "Gelly Ball packages include all blasters, gel ammunition, safety masks, inflatable bunkers, boundary markers, and a trained referee/operator. We bring everything needed for an action-packed event." } }, { "@type": "Question", "name": "How much do rentals cost?", "acceptedAnswer": { "@type": "Answer", "text": "Rental prices vary based on the item, rental duration, and delivery location. Standard bounce houses start around $150-200 for a full-day rental. Water slides, combo units, and specialty experiences like foam parties range higher. Contact us for a detailed quote." } }, { "@type": "Question", "name": "What payment methods do you accept?", "acceptedAnswer": { "@type": "Answer", "text": "We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, cash, and Zelle. Business clients may request invoice billing with approved credit." } }, { "@type": "Question", "name": "When is payment due?", "acceptedAnswer": { "@type": "Answer", "text": "A 50% deposit is required to secure your reservation. The remaining balance is due on the day of your event, before setup is complete. We accept the same payment methods for both deposit and final payment." } }, { "@type": "Question", "name": "Do you offer discounts?", "acceptedAnswer": { "@type": "Answer", "text": "Yes! We offer discounts for schools, churches, non-profits, military families, and multi-unit rentals. Ask about our loyalty program for repeat customers. Bundle multiple items for the best value." } } ] } ] --- [![The Party Complex - Miami Party Equipment Rentals](/assets/logo-9JLB9Vt4.png)](/) [Home](/)[All Rentals](/rentals)Delivery Area Event Types Customer Service [(786) 300-1261](tel:+17863001261)[](/booking.html)[Request Booking](/booking.html) # Frequently Asked Questions Everything you need to know about renting party equipment from Party Complex ## Booking & Reservations ### How far in advance should I book? ### How do I make a reservation? ### What is required to complete a booking? ### Can I modify my reservation after booking? ### Do you offer package deals? ## Delivery & Setup ### Is delivery included in the rental price? ### What time will you deliver and pick up? ### What do I need to prepare for delivery? ### Can you set up on concrete or asphalt? ### Do you deliver to parks and venues? ## Safety & Supervision ### Are your inflatables safe? ### Do you provide attendants or supervisors? ### What are the supervision requirements? ### Are there age or weight restrictions? ### How do you clean and sanitize equipment? ## Weather & Cancellations ### What happens if it rains on my event day? ### What is your cancellation policy? ### Can I reschedule my event? ### What wind conditions are unsafe for inflatables? ## Power & Technical Requirements ### What electrical power do I need? ### What if I don't have power access at my location? ### How much space do inflatables require? ### Can inflatables be set up indoors? ## Foam Parties & Gelly Ball ### What is included in a foam party rental? ### Is the foam safe for kids and skin? ### What is Gelly Ball? ### What's included in Gelly Ball rental? ## Pricing & Payment ### How much do rentals cost? ### What payment methods do you accept? ### When is payment due? ### Do you offer discounts? ## Still Have Questions? Can't find what you're looking for? Our team is happy to help! [Contact Us](/contact.html)[(786) 300-1261](tel:+17863001261) ## What Our Customers Say 5.0 based on 33+ reviews R Romina O. 1 month ago Gellyball Miami gave my son the most incredible birthday party ever. Not only did they respond to my text messages quickly but they arrived on time and had everything ready for when the guests arrived! The 3 people who helped with the set up and the kids were very polite, cheerful and super attentive. I highly recommend using them for your parties! S Shireen S. 2 months ago We had the best experience with them for our son's birthday. Friendly team, was great with the kids and even let the adults play too! Highly recommend. Will be hiring them again for a future party. It's rare to find an activity that is fun for the kids and adults — gellyball really exceeded our expectations! S Sheril B. 3 months ago What an unforgettable birthday! We bought the glow in the dark gellyball battle & foam party and it did not disappoint! My son was so happy with every detail. The kids and adults both had the most memorable experience that created memories for a lifetime! The staff were friendly and helpful, making sure everyone was having a great time. I Ivonne A. 3 months ago This activity is too much fun, the obstacles work very well, and the guns shoot fast. My son had a great time with his friends at his 11th birthday party, and the adult rounds were extremely fun. ## Our Service Area Proudly serving Miami-Dade and Broward Counties ![The Party Complex](/assets/logo-9JLB9Vt4.png) Miami's premier party equipment rental company. Bounce houses, water slides, foam parties, GellyBall, and more. [(786) 300-1261](tel:+17863001261)[gellyballmiami@gmail.com](mailto:gellyballmiami@gmail.com) Serving Miami-Dade & Broward Counties ### Quick Links - [Home](/) - [All Rentals](/rentals) - [About Us](/about.html) - [Request Booking](/booking.html) - [Contact Us](/contact.html) - [FAQ](/faq) - [Privacy Policy](/privacy-policy) - [Cancellation Policy](/cancellation-policy) - [Terms of Service](/terms-of-service) ### Service Areas - [Coral Gables](/delivery-area/coral-gables-party-equipment-rentals) - [Cutler Bay](/delivery-area/cutler-bay-party-equipment-rentals) - [Davie](/delivery-area/davie-party-equipment-rentals) - [Doral](/delivery-area/doral-party-equipment-rentals) - [Hialeah](/delivery-area/hialeah-party-equipment-rentals) - [Homestead](/delivery-area/homestead-party-equipment-rentals) - [Kendall](/delivery-area/kendall-party-equipment-rentals) - [Key Biscayne](/delivery-area/key-biscayne-party-equipment-rentals) - [Miami](/delivery-area/miami-party-equipment-rentals) - [Miramar](/delivery-area/miramar-party-equipment-rentals) - [View All →](/delivery-area) ### More Experiences [Foam Fiesta Miami The foam party authority in Miami ](https://foamfiestamiami.com)[GellyBall Miami Miami's #1 GellyBall experience ](https://gellyballmiami.com) #### Follow Us [@partycomplex](https://www.instagram.com/partycomplex/)[@gellyballmiami](https://www.instagram.com/gellyballmiami/)[@foamfiestamiami](https://www.instagram.com/foamfiestamiami/) © 2026 Party Complex Events & Entertainment. 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