--- title: "Cancellation & Refund Policy | Party Complex" description: "Party Complex cancellation and refund policy. 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Our cancellation policy is designed to be fair to our customers while protecting our business operations. Please read this policy carefully before making a reservation. ### 7+ Days Notice Full refund or free rescheduling ### Weather Events Always eligible for full refund or reschedule ## Standard Cancellation Policy ### Cancellations 7+ Days Before Event If you cancel your reservation 7 or more days before your scheduled event date, you will receive: - **Full refund** of your deposit to the original payment method, OR - **Full credit** toward a future rental (valid for 12 months) ### Cancellations 3-6 Days Before Event Cancellations made 3-6 days before your event: - **50% refund** of your deposit, OR - **Full credit** toward a future rental (valid for 12 months) ### Cancellations Less Than 3 Days Before Event Cancellations made less than 3 days (72 hours) before your event: - Deposit is **non-refundable** - **50% credit** toward a future rental may be issued at management discretion ### No-Shows If we arrive for delivery and cannot complete setup due to customer unavailability, locked gates, or other customer-caused issues, the full rental amount is non-refundable. ## Weather Policy We take weather safety seriously. Our weather policy is designed to protect you and your guests: ### Rain If rain is forecasted for your event, we will contact you to discuss options. You may: - Reschedule to any available date at no additional charge - Receive a full refund of all payments - Proceed with the event if conditions are safe (light rain may allow operation) ### High Winds Inflatables cannot be operated safely in winds exceeding 15-20 mph. If high winds are present: - We may delay setup until conditions improve - If conditions don't improve, free rescheduling or full refund is provided - If winds develop during your event, we may need to deflate equipment for safety ### Severe Weather In cases of severe weather (hurricanes, tropical storms, lightning), your safety is our priority: - Full refund or free rescheduling, no questions asked - We will proactively contact you if severe weather is forecasted ## Rescheduling Policy We offer flexible rescheduling options: - **7+ days notice:** Free rescheduling to any available date - **3-6 days notice:** Rescheduling available with $50 fee - **Less than 3 days:** Subject to availability and management approval - **Weather-related:** Always free rescheduling Rescheduled events must occur within 12 months of the original date. Date changes are subject to availability. ## Refund Process When a refund is approved: - Credit card refunds are processed within 5-7 business days - Refunds appear on your statement within 1-2 billing cycles - Cash payments are refunded via check within 10 business days - Credits are applied to your account immediately ## Modifications to Reservations Need to change your order? Here's how modifications work: - **Adding items:** Subject to availability, additional charges apply - **Removing items:** Refund or credit for removed items (standard cancellation timeline applies) - **Changing items:** Price adjustments may apply based on new selections - **Time changes:** Same-day time changes are usually accommodated at no charge ## Special Circumstances We understand that emergencies happen. In cases of: - Medical emergencies - Death in the family - Other extraordinary circumstances Please contact us directly. We review these situations on a case-by-case basis and strive to be compassionate and understanding. ## How to Cancel or Reschedule To cancel or reschedule your reservation: 1. Call us at (786) 300-1261 during business hours 2. Email us at gellyballmiami@gmail.com with your reservation details 3. Include your name, event date, and reservation number Cancellation requests are processed in the order received. You will receive confirmation of your cancellation or rescheduling via email. ## Questions About Our Policy? Our team is happy to explain any aspect of our cancellation policy. [Contact Us](/contact.html)[(786) 300-1261](tel:+17863001261) ![The Party Complex](/assets/logo-9JLB9Vt4.png) Miami's premier party equipment rental company. Bounce houses, water slides, foam parties, GellyBall, and more. 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